The trash can is overflowing. If you take it out to the dumpster, you’ll have to put in a new trash bag, but you don’t know where to find them… What do you do?
Answers Vary
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Okay!
Check
15
Your family will be going on vacation in two weeks, and you see your name on the work schedule… What do you do?
Answers Vary
Oops!
Check
Okay!
Check
15
You are on a break at work, but your friend is not. You decide to go talk to him anyway, but when your boss sees you both chatting, he gets angry… What do you do?
Answers Vary
Oops!
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Okay!
Check
20
You are feeling really overwhelmed at work lately. You notice you think about the stresses of work even on your days off. What can you do?
Answers Vary
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Okay!
Check
heart
Other team wins 20 points!
Oops!
gold
Win 50 points!
Okay!
shark
Other team loses 25 points!
Okay!
thief
Give points!
5
10
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20
25
15
It is your first day of work and you don’t know any of your coworkers… What do you do?
Answers Vary
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Okay!
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20
How many days in a 6 month period do you think it is acceptable to be late? What is considered late by your standards?
Answers will vary.
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20
There is a small puddle of water on the floor in the store about a foot wide. What do you do?
Answers will vary. Demonstrate using your hands how wide you think a foot is (then one person can go grab a ruler).
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Okay!
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20
There's an angry customer at work. They received a defective product... what do you do?
Listen. Apologize. Show empathy. Maintain a calm tone of voice. Build and maintain trust. Don't take it personally. Resolve the issue. Listen.
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20
Give me an example of a time when you persuaded someone. How’d you do it and why?
Answers will vary.
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15
A coworker asks you to cover a shift for them so they can visit a family member in the hospital, but you were planning on going to the pool that day… What do you do?
Answers Vary
Oops!
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Okay!
Check
15
Your boss quickly gives you directions for completing a new task, but once you start working, you forget what to do next… What do you do?
Answers Vary
Oops!
Check
Okay!
Check
lifesaver
Give 25 points!
Oops!
seesaw
Swap points!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
eraser
Reset score!
Oops!
magnet
Take 5 points!
Okay!
fairy
Take points!
5
10
15
20
25
thief
Give points!
5
10
15
20
25
15
You see a customer at your store stealing... What do you do?
Answers Vary
Oops!
Check
Okay!
Check
15
You notice a coworker take some cash out of the register and slip it into his pocket… What do you do?
