Team 1
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Team 2
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Teams
Name
Score
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15
×
How many times must you let the phone ring before hanging up?
5 times
Oops!
Check
Okay!
Check
15
×
According to the DNS policy, you may deny a customer their request to be put on the list. True or False?
False - You must NEVER deny their right to be put on the list
Oops!
Check
Okay!
Check
15
×
Calling a customer back to make a sale is considered a telemarketing call. True or False?
True
Oops!
Check
Okay!
Check
15
×
What tool do you use to place all outbound telemarketing calls to existing and prospective customers?
Gryphon
Oops!
Check
Okay!
Check
15
×
TCPA stands for Telephone Consumer Protection Act. True or False?
True
Oops!
Check
Okay!
Check
15
×
If a customer on ADT's internal "Do Not Call" list requests that we call them back, we may do so. True or False?
False
Oops!
Check
Okay!
Check
×
baam
Lose 25 points!
Oops!
×
star
Double points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
What should we do if a customer on one of the DNS lists requests that we call them back?
We cannot call the number on the DNS list, but we should capture an additional phone number to honor their request to call them back
Oops!
Check
Okay!
Check
15
×
What does DNE mean?
Do Not Email
Oops!
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
magnet
Take 25 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
You must run a check on each customer's phone number against every DNS list to ensure we comply with TCPA requirements. True or False?
False - The tool we use will not let you make calls to people on any of these lists
Oops!
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
Gryphon will not allow you to call someone outside of their permissible hours. What does it say if you try to do so?
Curfew Restricted Number
Oops!
Check
Okay!
Check
×
baam
Lose 15 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 20 points!
Oops!
15
×
What does DNS mean?
Do Not Solicit
Oops!
Check
Okay!
Check
15
×
ADT can be fined up to $10,000 per incident for not following TCPA requirements. True or False?
False - ADT can be fined up to $40,000 per incident
Oops!
Check
Okay!
Check
×
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