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15
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Choose the professional phrase.
Next request,
After your ask,
Later request.
Further to your request,
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15
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Correct the sentence.
The hotel having 50 rooms.
Hotel have rooms.
The hotel have 50 rooms.
The hotel has 50 rooms.
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15
×
How do you say 3:00?
quarter three
three o'clock
three half
three past
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15
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Translate: "Gracias por su consulta"
Question email.
Thank you for your enquiry.
Ask thanks.
Thanks question.
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15
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Complete: "The price includes ______ flights."
return
back
two
double
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15
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An impatient First Class passenger demands: 'Champagne. Now.'. What is the most professional response?
'I'll bring that when boarding finishes, sir. Would you like some nuts meanwhile?'
'Please don't be rude, I have 200 other people to worry about.'
'Sit down and wait for your turn.'
'You have to wait until we take off. It's the law.'
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15
×
Say 18:30 in spoken English
half to six
thirty past six
six thirty
quarter past six
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15
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A client is upset because the GPS and child seat they reserved are unavailable. Best response?
'The contract says subject to availability, so there is nothing I can do.'
'It’s not my fault, the previous customers didn't return them on time.'
'You can use your phone's maps and the child is big enough anyway.'
'I apologize. I will upgrade your car and have a seat delivered now.'
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15
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Complete: "We look forward to ______ you again."
welcoming
welcomed
welcome
welcomes
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banana
Go to last place!
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magnet
Take 20 points!
Okay!
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gift
Win 25 points!
Okay!
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lifesaver
Give 25 points!
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15
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How do you say 30 May?
the thirtieth of May
May thirty
the thirty May
the thirtieth May
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15
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Complete: "We hope to ______ from you soon."
hear
see
listen
talk
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thief
Give points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
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fairy
Take points!
5
10
15
20
25
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banana
Go to last place!
Oops!
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thief
Give points!
5
10
15
20
25
×
seesaw
Swap points!
Okay!
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rocket
Go to first place!
Okay!
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lifesaver
Give 25 points!
Oops!
15
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What does "boarding pass" mean?
Train ticket
Passport copy
Hotel voucher
Flight access document
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15
×
A client texts: 'Need fly London tomorrow. Low price. No card, cash?'. What should the agent do?
Ignorar el mensaje por ser demasiado informal y poco claro.
Responder con un PDF de 20 páginas con las condiciones legales.
Decir: 'Please send a formal email with your passport details'.
Clarificar con frases directas: 'Are you looking for a flight to London?'
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