Team 1
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Team 2
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Teams
Name
Score
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heart
Other team wins 15 points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 20 points!
Okay!
×
baam
Lose 20 points!
Oops!
×
heart
Other team wins 10 points!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Costs after delivery can include warranty cl___ms
claims
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Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
gold
Win 50 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
Improving processes step by step is called continuous impr___ement
improvement
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Check
15
×
If quality is really good, then it’s outs___ing quality
outstanding
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Check
15
×
Involving staff in quality activities is called employee invol___ement
involvement
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Check
15
×
If you improve the quality of a product, you enh___e the quality
enhance
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15
×
Being similar to what customers expect is called ____
conformance to requirements
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15
×
The aim of quality assurance is zero def___s
defects
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15
×
Things that a customer is particularly interested in; selling points are called ____
features
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15
×
Checking small quantities occasionally is called spot ___cks
checks
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15
×
Returning faulty products can lead to product rec___ls
recalls
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15
×
Getting things correct the first time is called right first t___e
time
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15
×
Taking occasional small quantities for testing is called ____
sampling
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15
×
If quality is bad, we often say it’s p___ quality
poor
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×
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