How many times have you had to make a claim on a guarantee? How responsive was the company in each case?

What sort of training do you think people who work in customer service receive?

If you are unable to obtain satisfaction by talking to the company is there any official state body which can help you out? How well does it work?

How do you think face-to-face customer service is different from over-the-phone customer service? Are there certain skills needed for face-to-face customer service that are not needed for over-the-phone customer service?

How would you describe the quality of customer service in your country?

Do you think working in customer service is a difficult job? Why or why not? Have you ever worked in customer service? What was it like?

Does a higher customer satisfaction influence sales?

If you have a complaint about a company how is it usually received in your country?

If you had to give advice to somebody handling customer complaints all day, what advice would you give?

Which businesses do you think have the worst customer service?