You are applying for a job at a company. You don’t know the name of the hiring manager. Which combination is most appropriate? A. Dear Sir or Madam … Yours sincerely B. Dear Mr. Hiring Manager … Best C. Dear Sir or Madam … Yours faithfu

You are writing to a manager you’ve never met before. How should you start the email?

You start a letter with “Dear Sir or Madam.” Which closing should you use? A. Yours sincerely, B. Best regards, C. Yours faithfully, D. Take care,

You’re sending a quick email to your team member to reschedule a meeting. What’s the best closing?

You are writing to your manager after a meeting to thank them and confirm the next steps. What’s the most suitable closing? A. Yours sincerely, B. Cheers, C. Take care, D. See you later,

13. You want to politely remind a client that their invoice is overdue. Which of the following is best? A. “Hey, don’t forget to pay!” B. “I’d like to gently remind you that the invoice dated 12 July is now overdue. Please let us know when

Which of the following endings is most appropriate for a formal email when you know the recipient’s name? A. Yours sincerely, B. Cheers, C. Yours faithfully, D. Best,

You’re writing to a colleague you work with regularly to ask for a quick update. What’s the best greeting? A. Dear Sir, B. Hello Mr. Johnson, C. Hi Sam, D. To Whom It May Concern,

Can you send me the info ASAP? (make it formal)

Which of the following is the most appropriate opening for a formal email? A. Hope you’re doing great! B. I’m writing to enquire about the position advertised. C. What’s up? D. How’s your day going?

Sorry I didn’t reply sooner. (make it formal)

Just a quick note to say...

14. Which of the following is most inappropriate for a formal email? A. Dear Mr. Smith, B. I hope this email finds you well. C. Cheers, D. Yours sincerely,