Which of the following options includes all versions of SiteLink that SiteLink Tier 1 does support?
SLWE, CCC, SL MyHub, and CCC MyHub
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monster
Reset all scores!
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shark
Other team loses 25 points!
Okay!
fairy
Take points!
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25
banana
Go to last place!
Oops!
seesaw
Swap points!
Oops!
fairy
Take points!
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rocket
Go to first place!
Okay!
banana
Go to last place!
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15
Which wrap-up/disposition code would you use after resolving an in-scope inquiry?
SL T1 - In Scope Issue Resolved
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15
If a client calls for assistance with Access Control and it is determined to be out of scope, which queue should they be transferred to?
Access Control - Sitelink Tier 2 Queue
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15
What procedure does a client need to follow to schedule a new rate for a current customer?
Operations > Payments > Select Unit > Ledger Settings > Schedule Rent > Add the amont under New Rent > add the Effective Date and click ok to save the info
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15
What troubleshooting steps should be followed if a report(s) wont load in SLWE?
Check if SAP Crystal Report is installed,reset the Database, and perform a Live Update
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15
If a facility asks to send a mass email to their tenant base, is this possible?
Yes, SLWE > Company > Forms > select a Document & tenants in question > Email > Process
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15
What are the steps the customer must follow to reprint a form after move-in?
options 2 and 3 are correct
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15
Can customers write their own custom query reports?
No, custom reports need to be requested from the Storable team, these inquiries need to be transferred to Tier 2 (or Tier 3 for Strategic Clients).
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15
What information do you need to type or paste into the PureCloud call notes after the interaction is over?
Case #
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heart
Other team wins 5 points!
Oops!
gold
Win 50 points!
Okay!
shark
Other team loses 10 points!
Okay!
banana
Go to last place!
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15
If a facility wants to require an email at move-in for tenants, can this be required in SiteLink Web Edition?
Yes, in SLWE > Setup > Tenants Defaults
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eraser
Reset score!
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fairy
Take points!
5
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25
rocket
Go to first place!
Okay!
baam
Lose 25 points!
Oops!
15
Which report shows you a list of tenants who are on auto bill?
