Which is giving negative advice? A) You should not worry about this. B) You must worry about this. C) You can worry about this.

f the website crashes, the company ____ fix it quickly. A) would B) will C) had

Which modal verb shows advice? A) He will call the manager. B) He should call the manager. C) He can call the manager.

Which sentence is correct with advice? A) You should contact the IT department. B) You will contact the IT department. C) You had contact the IT department.

What is the BEST way to calm an angry customer? A) "I understand this isn’t what you expected." B) "You are overreacting." C) "Just wait, please."

Which is a suggestion? A) Let’s apologise to the client. B) We must apologise to the client. C) We are apologising to the client.

Which is a correct first conditional sentence? A) If the system failed, the company would lose money. B) If the system fails, the company will lose money. C) If the system had failed, the company would have lost money.

Which expression shows responsibility? A) "We take full responsibility for this." B) "It’s not our problem." C) "You should call someone else."

If the website crashed, the company ____ fix it quickly. A) would B) will C) had

Which conditional talks about the present but imaginary situations? A) First conditional B) Second conditional C) Third conditional

Which shows making sure the mistake won’t repeat? A) "I’ll make sure this doesn’t happen again." B) "This problem is normal." C) "It’s too late to fix it."

Which phrase offers a solution? A) "Would you be willing to accept a refund instead?" B) "This is not my responsibility." C) "Why are you complaining?"