Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
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7
8
9
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11
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13
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16
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×
thief
Give points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
You should use the AI summary even if the intake is not fully complete.
False (AI Summaries are used only once the intake is fully completed.)
Oops!
Check
Okay!
Check
15
×
If a client has current legal representation, you must send the case for review.
True
Oops!
Check
Okay!
Check
15
×
If the client refuses to sign, you should delete the lead.
False (You leave the lead and add a note explaining why the client did not sign.)
Oops!
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
star
Double points!
Okay!
×
gift
Win 10 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
The phrase 'I no longer wish to be represented' should be used in termination letters.
True
Oops!
Check
Okay!
Check
15
×
If a client says they already fired their attorney, a termination letter is still required.
False (You don’t need a termination letter if the attorney was already fired.)
Oops!
Check
Okay!
Check
15
×
Cases with terminated attorneys are handled like any other new intake after review.
True
Oops!
Check
Okay!
Check
15
×
Once a client signs, you must check the documents tab to verify the signature.
True
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 10 points!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
You should always note any client refusal to sign and any rebuttals you offered.
True
Oops!
Check
Okay!
Check
15
×
Clients with severity level 4 or 5 in Alabama MVAs should be offered mail-outs first.
False (They should be offered in-person signing, not mail-out.)
Oops!
Check
Okay!
Check
15
×
Termination letters must include the client’s name, date, and signature.
True
Oops!
Check
Okay!
Check
15
×
You should instruct the client to email the termination letter directly to us.
False (The client should reply to your text with a picture of the signed letter.)
Oops!
Check
Okay!
Check
15
×
Mail-out contracts can be sent without approval as long as both phases are complete.
False (Mail-outs must be approved by a Team Lead.)
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
gold
Win 50 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 25 points!
Oops!
×
Restart
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