Name the information needed to verify a branch rep or an internal CEC transfer.

True or False: When receiving a Zelle Maintenance call, you must verify the customer for account maintenance.

True or False: When the customer populates in Service Xpert with "true" validations for PIN, SSN and ANI Match, they are fully verified for a non-account maintenance call.

True or False: If the customer fails non-account maintenance, do not proceed to OTP.

What options do you have when verifying a business customer for account maintenance?

True or False: When a 3rd party calls to make a payment, you must verify for non-account maintenance.

Your customer calls to get an account balance. You verify the customer (2 mandatory-2 additional) and quote the balance. Then your customer mentions they need a phone number update. What remaining security would you obtain?

What security verification would you verify when a customer calls to replace their lost debit card?

True or False: If the customer request the OTP code sent to their email address, you can send it.

The customer calls to file a dispute but mentions that they have a new address. What security risk would you use to verify the customer?

What 3 entities are you able to verify funds, deposits posted, or checks cleared?

True or False: Anyone from a business can call to get information but only someone listed on the signature card or corporate resolution can make changes.

True or False: A dealership (3rd party) calls for a verbal payoff on a vehicle loan. You can ask them any 4 security pieces to verify them non-account maintenance.