Team 1
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Team 2
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Teams
Name
Score
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15
×
Security is a concern when using CRM software because it stores __________________________ customer data.
sensitive
Oops!
Check
Okay!
Check
15
×
Another challenge is proper __________________________, which requires time and training.
implementation
Oops!
Check
Okay!
Check
15
×
CRM software helps companies keep all __________________________ in one central location.
customer information
Oops!
Check
Okay!
Check
15
×
If a business doesn’t use a CRM, they may struggle with disorganized __________________________ and missed opportunities.
data
Oops!
Check
Okay!
Check
×
baam
Lose 15 points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
One challenge businesses may face with CRM software is the high __________________________.
cost
Oops!
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
CRMs can be __________________________ with existing tools that a business is already using.
integrated
Oops!
Check
Okay!
Check
×
lifesaver
Give 15 points!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Businesses use CRM tools to manage and improve __________________________ with their customers.
relationships
Oops!
Check
Okay!
Check
15
×
CRM tools help provide a clear picture of the customer's __________________________.
journey
Oops!
Check
Okay!
Check
15
×
One major benefit of CRM tools is that they help save ___________ and money.
time
Oops!
Check
Okay!
Check
15
×
CRM stands for __________________________
Customer Relationship Management
Oops!
Check
Okay!
Check
15
×
A CRM system often stores contact information, customer notes, and past __________________________.
purchases
Oops!
Check
Okay!
Check
15
×
A well-implemented CRM helps reduce the risk of losing important customer __________________________.
information
Oops!
Check
Okay!
Check
15
×
A CRM allows businesses to track behavior and __________________________ with customers.
interactions
Oops!
Check
Okay!
Check
×
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