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Trained front desk staff ensuring smooth check-ins and check-outs. Lack of skilled chefs affecting the quality of the food offered
Supply Chain
Staffing and Employee Skills
Effects on internal and external factors
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banana
Go to last place!
Oops!
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shark
Other team loses 10 points!
Okay!
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fairy
Take points!
5
10
15
20
25
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lifesaver
Give 15 points!
Oops!
15
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What role does staff performance play in hotel operations?
High staff performance ensures smooth operations and excellent guest experiences; poor performance may lead to complaints.
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15
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How does competition influence hospitality businesses?
Competitors offering better services or prices can draw guests away, prompting innovations.
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15
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Changes in health and safety regulations requiring hotels to invest in upgraded fire safety systems.
Government Regulations
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15
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Why is infrastructure important in hospitality?
Modern and well-maintained facilities attract guests, while outdated ones can result in negative reviews.
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Use of mobile check-ins or smart room technology attracting tech-savvy travelers! What do you call it?
Technological Advancements
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banana
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fairy
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5
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25
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fairy
Take points!
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25
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thief
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25
15
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A recession leading to decreased bookings as people cut down on leisure travel?
Economic Conditions
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15
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What do you call the major international event, like a sports tournament, boosting hotel bookings in the area?
Local Events
Small Festival
Outdoor Events
Global Events
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Effective leadership by the hotel manager leading to seamless operations and team cohesion
Skilled staff
Running operation
Employment
Management and Leadership
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15
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What sort of effects arise from the housekeeping team maintaining an adequate supply of clean linens and toiletries?
Inventory and Supply Chain
Better Teamwork
Lack of managing staff
Nothing
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trap
No points!
Oops!
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shark
Other team loses 25 points!
Okay!
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gift
Win 10 points!
Okay!
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thief
Give points!
5
10
15
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25
15
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Sufficient funds allowing renovation of rooms or investment in marketing campaigns
Government rules
Hotel profitability
Financial Resources
Supplier Chain
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15
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What types of external factors lead to higher bookings in peak tourist seasons like summer and cancellations during natural disasters?
Seasonality and Weather
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15
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Infrastructure and Facilities in hotel that impacting customer satisfaction., Please provide example?
Availability of modern amenities such as a spa, gym, or conference rooms, and other
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