"I specifically requested a non-smoking room, but my room smells like cigarette smoke. I have allergies, and itโs really uncomfortable."
Main Concern: Wrong room assignment with cigarette smell
Oops!
Check
Okay!
Check
15
"I asked for a wake-up call at 6 AM, but no one called me. I almost missed my flight!"
Main Concern: Missed wake-up call request
Oops!
Check
Okay!
Check
15
"I ordered room service an hour ago, but my food still hasnโt arrived. Iโm really hungry, and no one is answering the phone when I call to check on it."
Main Concern: Delayed room service order
Oops!
Check
Okay!
Check
thief
Give points!
5
10
15
20
25
fairy
Take points!
5
10
15
20
25
gift
Win 5 points!
Okay!
banana
Go to last place!
Oops!
eraser
Reset score!
Oops!
star
Double points!
Okay!
gift
Win 15 points!
Okay!
lifesaver
Give 5 points!
Oops!
lifesaver
Give 20 points!
Oops!
fairy
Take points!
5
10
15
20
25
fairy
Take points!
5
10
15
20
25
lifesaver
Give 15 points!
Oops!
heart
Other team wins 25 points!
Oops!
shark
Other team loses 25 points!
Okay!
rocket
Go to first place!
Okay!
lifesaver
Give 25 points!
Oops!
15
"The air conditioning in my room isnโt working properly. Itโs way too hot, and I canโt sleep."
Main Concern: Broken air conditioning
Oops!
Check
Okay!
Check
15
"The pool area is supposed to open at 8 AM, but itโs still closed. I planned my morning around this."
Main Concern: Pool not open on time
Oops!
Check
Okay!
Check
15
"The noise from the room next door is too loud. Itโs past midnight, and I canโt get any rest."
Main Concern: Noise disturbance from other guests
Oops!
Check
Okay!
Check
15
"I booked a king-size bed, but my room has two single beds instead. This is not what I paid for."
Main Concern: Wrong room type given
Oops!
Check
Okay!
Check
15
"I was charged for something I didnโt use from the minibar. I need this to be fixed immediately."
Main Concern: Incorrect billing for minibar items
Oops!
Check
Okay!
Check
15
"The Wi-Fi connection keeps dropping, and I need it for an important work meeting. This is very frustrating!"
Main Concern: Unstable Wi-Fi connection
Oops!
Check
Okay!
Check
15
"The towels in my room havenโt been changed, and the bathroom wasnโt cleaned properly. I expected better housekeeping service."