Scenario: You were late to an important business meeting. What should you say?
Oops!
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Okay!
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20
Imagine you made a mistake in an email to a client. How would you apologize?
Oops!
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Okay!
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20
Discussion: Is it always necessary to apologize? Why or why not?
Oops!
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Okay!
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25
Roleplay: A manager and an employee who made a mistake in a report. The manager asks about the mistake, and the employee apologizes.
Oops!
Check
Okay!
Check
heart
Other team wins 20 points!
Oops!
gift
Win 15 points!
Okay!
fairy
Take points!
5
10
15
20
25
lifesaver
Give 15 points!
Oops!
20
Scenario: You were in charge of organizing a team event, but you forgot to book the venue. The event is in two days! What do you say to your team and do you solve the situation?
Oops!
Check
Okay!
Check
thief
Give points!
5
10
15
20
25
fairy
Take points!
5
10
15
20
25
gift
Win 5 points!
Okay!
banana
Go to last place!
Oops!
25
Roleplay: One student sent the wrong file to a client. The other student plays the client. Apologize and offer a solution.
Oops!
Check
Okay!
Check
20
Fill in the gap: "Let me ______ sure this doesnโt happen again."
make
Oops!
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Okay!
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15
Definition: What does it mean when someone says, "It wasnโt on purpose"?
They didnโt do it intentionally
Oops!
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Okay!
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25
Roleplay: A colleague accidentally deleted an important file. One student apologizes, and the other accepts the apology.
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
magnet
Take 20 points!
Okay!
gift
Win 15 points!
Okay!
thief
Give points!
5
10
15
20
25
15
Whatโs another way to say โIt was my mistakeโ?
My bad
Oops!
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Okay!
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20
How do you usually react when someone apologizes to you?
Oops!
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Okay!
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15
Roleplay: One student forgot to attend an important meeting with a client. The other student (a colleague) asks what happened. Apologize and explain.
Oops!
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Okay!
Check
20
Scenario: You accidentally spilled coffee on your coworkerโs documents just before a big meeting. Apologize and offer a solution.