Clothing Problem Scenario: The student bought a sweater online. • The size is incorrect (too big/small). • There’s a stain on the sleeve. • They want to exchange it or get a refund.

Faulty Appliance Scenario: The student bought a blender, but: • It stopped working after two uses. • It makes a strange noise. • They want a refund or repair.

Food Complaint Scenario: The student bought a box of cereal, but: • It was expired. • The taste was strange. • They want a refund or replacement.

Delivery Delay Scenario: The student ordered a laptop, but it hasn’t arrived. • It was supposed to arrive in 5 days; it’s been 10 days. • They need the laptop urgently for work or studies.

Meal Complaint (Restaurant Role-Play) Scenario: The student ordered a meal at a restaurant, but: • The food was cold when it arrived. • The wrong dish was served. • They want the correct dish or a discount.

Furniture Issue Scenario: The student ordered a table online, but: • The package arrived damaged. • Some screws were missing. • They need a replacement part or full replacement.