T/F: If you are assisting customers by phone or email, you need to respond back to them as quickly as possible

When interacting with customers, a professional will

An upset customer yells at Marcus, a store employee. Marcus correctly

Being professional when helping shows customers that

What means "to be able to lessen or lower a customer's anger"

T/F: Businesses never fail because of repeated bad customer service by employees

T/F: An upset or angry customer will most likely return

Providing great customer service is expected from employees and important to businesses because

T/F: Employers desire employees with strong customer service skills because they realize that customer care is at the heart of a business being successful

What factor is important in providing good customer service?

If you are helping a customer and see another customer waiting

What means "when the customer is talking and you show them that you are listening by maintaining eye contact, showing interest, and not interrupting"