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15
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If thereโs a conflict with the schedule, how could you politely address it?
Would it be possible to reschedule if thereโs a conflict?"
"Can we change the time if thereโs a problem?"
"Tell me if you canโt make it."
"What if we move it?"
Oops!
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15
×
What is it?
Trunk (Boot)
windows
bumper
door panels
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15
×
How would you confirm the details of an appointment with the client?
"What did you say again?"
"This is your time, right?"
"Just to confirm, weโre set forโฆ"
"Is this what you meant?"
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15
×
What is it
bumper
roof
back
hood
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×
lifesaver
Give 20 points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
What is it?
Van
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15
×
The shop adapted a _________ to hold the car door steady during the repair.
Hammer
Ruler
Drywall lift
Drill
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15
×
We use this expression to suggest a few options for the clientโs availability:
"Weโre available tomorrow morning or in the afternoon. Do ei
"When do you want to come?"
"Come whenever youโre free."
"I think I know what you mean."
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15
×
We use this expression to ask about the clientโs availability at a specific time:
"Do you want me to move the appointment?"
"Are you available at 10 a.m. tomorrow?"
"When do you think youโll show up?"
"Is this what you meant?"
Oops!
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×
thief
Give points!
5
10
15
20
25
×
seesaw
Swap points!
Okay!
×
gift
Win 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
×
lifesaver
Give 20 points!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
What is the name of this tool?
Saw
Hammer
Ruler
Screwdriver
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15
×
What phrase could you use to confirm the time and day of an appointment?
"Do you have a time in mind?"
"Tell me when you want to come in."
"When would be a convenient time for you?"
"When can you come?"
Oops!
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Okay!
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×
thief
Give points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
What is it?
Tanker
Oops!
Check
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15
×
How would you offer an alternative if tomorrow isnโt a good day?
"Do you want Friday instead of tomorrow?"
"You can come on Friday instead."
"Tomorrow doesnโt work? How about Friday?"
"If tomorrow doesnโt work, we could look at Friday."
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