Team 1
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Team 2
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Teams
Name
Score
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10
×
If you wish to make any change to your booking, please contact us at least 24 hours in _____
ADVANCE
Oops!
Check
Okay!
Check
15
×
Hotels often don't _____ specific rooms to specific guests until they arrive.
ALLOCATE
Oops!
Check
Okay!
Check
×
baam
Lose 25 points!
Oops!
×
seesaw
Swap points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 10 points!
Oops!
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
10
×
We need to _____ the availability before we can offer a final reservation.
CHECK
Oops!
Check
Okay!
Check
10
×
Customers usually make a phone call or send an email to make a _____
RESERVATION
Oops!
Check
Okay!
Check
15
×
I'm not sure of the exact dates yet so I'd like to make a _____ booking for the 24th to 28th.
PROVISIONAL
Oops!
Check
Okay!
Check
10
×
The hotel offers a flexible cancellation policy, allowing guests to _____ or cancel their reservation without penalty up to 48 hours before arrival.
CHANGE
Oops!
Check
Okay!
Check
15
×
For large groups, we offer a temporary _____ of rooms before the final confirmation.
HOLDING
Oops!
Check
Okay!
Check
10
×
There are more guests than rooms. I'm afraid the hotel is _____
OVERBOOKED
Oops!
Check
Okay!
Check
10
×
I'm sorry, but there is no _____ for the honeymoon suite for the period you require.
AVAILABILITY
Oops!
Check
Okay!
Check
10
×
There's someone in room 507 at the moment and room 508 is also _____
OCCUPIED
Oops!
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
The records must have accurate information so the staff should _____ them regularly.
UPDATE
Oops!
Check
Okay!
Check
15
×
The customer has been taken ill so we've had a _____of the booking.
CANCELLATION
Oops!
Check
Okay!
Check
15
×
The hotel is fully booked during peak season, so itโs advisable to make an _____ booking.
EARLY
Oops!
Check
Okay!
Check
×
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