You booked a room with a double bed, but the room has twin beds. Guest:

You assumed breakfast was included, but when you check in, you find out it isn’t. Guest:

You arrive at the hotel very late, and the reception is about to close. Guest:

You arrive at the hotel, but the receptionist can’t find your reservation. Receptionist: "Hi, we have no record of your reservation under _____. Could there be a mistake?" Guest:

During check-out, you notice extra charges on your bill for room service you didn’t order. Guest:

You’re tired after a long trip, but your room isn’t ready yet. Receptionist: "I’m sorry, your room isn’t ready yet. Would you like to wait in the lobby?" Guest:

After checking in, you discover the elevator is out of service, and your room is on the 7th floor. Receptionist: "I’m afraid the lift is out of order at the moment. Your room is on the seventh floor." Guest:

You order room service, but after an hour, your food hasn’t arrived. Guest:

You are trying to sleep, but the room next to yours is extremely noisy. Guest:

You arrive at the hotel without a reservation, and the hotel is fully booked. Guest:

You check into your room, but the air conditioning doesn’t work. Guest: