Team 1
0
Team 2
0
Teams
Name
Score
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15
×
A client says your product is too expensive compared to a competitor's.
Respond by justifying the price using data and value-added features.
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 20 points!
Oops!
15
×
The client is unsure about which service package suits their business.
Ask precise questions to identify their requirements and offer a tailored solution.
Oops!
Check
Okay!
Check
15
×
The client insists they need custom features that go beyond your scope.
Politely stick to what’s feasible while offering ways to meet their needs with existing features.
Oops!
Check
Okay!
Check
15
×
The client keeps demanding a discount you cannot offer.
Hold firm on pricing while emphasizing the long-term value of the product.
Oops!
Check
Okay!
Check
15
×
The client repeatedly asks for faster delivery than what is feasible.
Stay firm on the timeline, highlighting the importance of maintaining quality and meeting standards.
Oops!
Check
Okay!
Check
×
heart
Other team wins 20 points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
×
thief
Give points!
5
10
15
20
25
×
shark
Other team loses 25 points!
Okay!
×
shark
Other team loses 5 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
A frustrated client complains about a previous bad experience with your company.
Acknowledge their concerns and rebuild trust by proposing actionable steps.
Oops!
Check
Okay!
Check
15
×
The client becomes defensive when you try to upsell.
Reframe the upsell as a way to meet their existing needs more efficiently.
Oops!
Check
Okay!
Check
15
×
The client doubts the reliability of your software’s security features.
Provide evidence or testimonials that address their security concerns.
Oops!
Check
Okay!
Check
15
×
The client raises their voice when discussing contract terms.
Stay calm and diffuse the tension by focusing on finding a solution together.
Oops!
Check
Okay!
Check
15
×
The client claims that your competitor's product is easier to use.
Compare usability features and explain how your product offers superior support or flexibility.
Oops!
Check
Okay!
Check
15
×
The client requests a feature that your product doesn’t have.
Clarify their real need behind the request and offer a possible workaround or future solution.
Oops!
Check
Okay!
Check
15
×
The client vaguely states they want a “more robust system.”
Ask specific questions to define what “robust” means for their operations.
Oops!
Check
Okay!
Check
15
×
The client believes the implementation process will be too disruptive to their operations.
Address their concerns by explaining how your team minimizes disruption during the transition.
Oops!
Check
Okay!
Check
×
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