B1+ - VOCAB REVIEW 3 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

A guest is confused by some items on the restaurant menu and asks you for help but you don't know how to explain them. What would you do?

Student's own answer

Oops!

Check

Okay!

Check

You are welcoming a group of international guests who do not speak English. How do you ensure you communicate in a culturally sensitive way ?

Student's own answer

Oops!

Check

Okay!

Check

baam

Lose 15 points!

Oops!

rocket

Go to first place!

Okay!

gift

Win 25 points!

Okay!

thief

Give points!

Describe a time when you had to deal with a difficult customer. What strategy did you use to remain calm and resolve the issue?

Student's own answer

Oops!

Check

Okay!

Check

A guest complains about the karaoke noise coming from the house next to your hotel. What would you do to address the issue?

Student's own answer

Oops!

Check

Okay!

Check

Think about a time you had a misunderstanding with a customer. How did you solve it, and what would you do differently next time?

Student's own answer

Oops!

Check

Okay!

Check

A guest requests a late check-out, but the hotel is fully booked. How would you explain the situation to the guest while maintaining a good relationship?

Student's own answer

Oops!

Check

Okay!

Check

What are some safe and friendly topics to use for small talk with guests who are waiting for a service or during check-in?

Student's own answer

Oops!

Check

Okay!

Check

trap

No points!

Oops!

rocket

Go to first place!

Okay!

rocket

Go to first place!

Okay!

lifesaver

Give 25 points!

Oops!

monster

Reset all scores!

Oops!

rocket

Go to first place!

Okay!

gift

Win 20 points!

Okay!

baam

Lose 10 points!

Oops!

lifesaver

Give 15 points!

Oops!

fairy

Take points!

shark

Other team loses 15 points!

Okay!

thief

Give points!

A guest posts a negative comment about your hotel on social media. What would you write in your response to handle the situation professionally?

Student's own answer

Oops!

Check

Okay!

Check

A guest arrives and realizes they booked the wrong dates. The hotel is almost fully booked. What can you do or say to help the guest in this situation?

Student's own answer

Oops!

Check

Okay!

Check

A guest complains that the room service brought them the wrong order. How would you handle the situation to correct the mistake and keep the guest satisfied?

Student's own answer

Oops!

Check

Okay!

Check

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