Team 1
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Team 2
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Teams
Name
Score
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15
×
What would you do if a mistake has been made?
Ignore the customer
Say "it's not my problem"
Laugh
Apologise
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
7 rings
10 rings
5 rings
3 rings
Oops!
Show
Check
Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Suggest alternatives in store
Send them to the shop down the street
Say "sorry I can't help"
Laugh at them
Oops!
Show
Check
Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Rarely
Often
Sometimes
Always
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
In anything that fits
In your training gear
In your old clothes
Smart and business like
Oops!
Show
Check
Okay!
Check
×
lifesaver
Give 20 points!
Oops!
×
magnet
Take 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 25 points!
Oops!
15
×
What is important to do when talking to a customer over the phone?
Smile
Speak loudly
Have a laugh with the customer
Speak really slowly
Oops!
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Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
It shows them you are interested
Because you fancy them
It is professional
Because it's nice
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
gift
Win 15 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 10 points!
Oops!
15
×
Why should you always give the customer your complete attention?
Because the customer likes talking
To show that you are listening
It is professional
Because you like them
Oops!
Show
Check
Okay!
Check
×
heart
Other team wins 15 points!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
15
×
How would you view customer complaints?
An opportunity to improve service
A waste of valuable time
At least is gives you a chance to talk to the customers
As a pain in the backside
Oops!
Show
Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
When a customer is complaining, what would you do?
Tell them to 'go away'
Look around and try to get someone else to help
Talk over them making excuses
Remain calm and listen
Oops!
Show
Check
Okay!
Check
×
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