Team 1
0
Team 2
0
Teams
Name
Score
1
2
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5
6
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8
9
10
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14
Loading
×
monster
Reset all scores!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
If the phone rings at work in how many rings should you answer it in?
7 rings
3 rings
5 rings
10 rings
Oops!
Show
Check
Okay!
Check
×
lifesaver
Give 15 points!
Oops!
×
gold
Win 50 points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
baam
Lose 25 points!
Oops!
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
gift
Win 10 points!
Okay!
×
lifesaver
Give 5 points!
Oops!
15
×
How is the best way to turn up to work?
Smart and business like
In anything that fits
In your old clothes
In your training gear
Oops!
Show
Check
Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Rarely
Always
Sometimes
Often
Oops!
Show
Check
Okay!
Check
15
×
When a customer is complaining, what would you do?
Talk over them making excuses
Look around and try to get someone else to help
Remain calm and listen
Tell them to 'go away'
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It shows them you are interested
Because it's nice
It is professional
Oops!
Show
Check
Okay!
Check
15
×
What is important to do when talking to a customer over the phone?
Smile
Have a laugh with the customer
Speak really slowly
Speak loudly
Oops!
Show
Check
Okay!
Check
15
×
What would you do if a mistake has been made?
Laugh
Say "it's not my problem"
Apologise
Ignore the customer
Oops!
Show
Check
Okay!
Check
15
×
How would you view customer complaints?
As a pain in the backside
An opportunity to improve service
A waste of valuable time
At least is gives you a chance to talk to the customers
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because you like them
Because the customer likes talking
It is professional
To show that you are listening
Oops!
Show
Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Suggest alternatives in store
Laugh at them
Say "sorry I can't help"
Oops!
Show
Check
Okay!
Check
×
Restart
Review
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