Team 1
0
Team 2
0
Teams
Name
Score
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Loading
×
eraser
Reset score!
Oops!
×
star
Double points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
15
×
Why should you always give the customer your complete attention?
To show that you are listening
Because the customer likes talking
It is professional
Because you like them
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
In anything that fits
Smart and business like
In your old clothes
In your training gear
Oops!
Show
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
shark
Other team loses 15 points!
Okay!
×
gift
Win 5 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Why is it important to make eye contact with a customer?
Because it's nice
Because you fancy them
It shows them you are interested
It is professional
Oops!
Show
Check
Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Suggest alternatives in store
Say "sorry I can't help"
Oops!
Show
Check
Okay!
Check
15
×
When a customer is complaining, what would you do?
Talk over them making excuses
Tell them to 'go away'
Look around and try to get someone else to help
Remain calm and listen
Oops!
Show
Check
Okay!
Check
15
×
How would you view customer complaints?
A waste of valuable time
At least is gives you a chance to talk to the customers
As a pain in the backside
An opportunity to improve service
Oops!
Show
Check
Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Sometimes
Always
Rarely
Often
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Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
gift
Win 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 10 points!
Oops!
15
×
What would you do if a mistake has been made?
Laugh
Apologise
Ignore the customer
Say "it's not my problem"
Oops!
Show
Check
Okay!
Check
×
heart
Other team wins 20 points!
Oops!
×
seesaw
Swap points!
Okay!
×
gift
Win 25 points!
Okay!
×
baam
Lose 15 points!
Oops!
15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Speak really slowly
Have a laugh with the customer
Smile
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
3 rings
5 rings
7 rings
10 rings
Oops!
Show
Check
Okay!
Check
×
Restart
Review
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