Consumer guarantees’ is a term referring to a set of rights and remedies for defective goods and services.
Oops!
Check
Okay!
Check
15
Briefly outline the role of CHOICE.
Choice is an independent, non-profit organisation that acts as Australia’s largest consumer watchdog.
Oops!
Check
Okay!
Check
10
List twp sources you could use if you wished to undertake a comparison shopping exercise.
Sources you could use when you are comparison shopping include catalogues, the internet, advertisements, magazines, the telephone and store visits.
Oops!
Check
Okay!
Check
20
What are the missing words. A ____________ is someone who purchases ____________ and services to satisfy their needs and ___________.
A consumer is someone who purchases goods and services to satisfy their needs and wants.
Oops!
Check
Okay!
Check
boom
Lose 50 points!
Oops!
fairy
Take points!
5
10
15
20
25
gift
Win 25 points!
Okay!
lifesaver
Give 20 points!
Oops!
baam
Lose 20 points!
Oops!
seesaw
Swap points!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
5
To overcharge or Swindle is
Rip-Off or Scam
Oops!
Check
Okay!
Check
10
Under what circumstances is a business required to offer a refund?
A business is required to offer a refund if something goes wrong with the goods or service.
Oops!
Check
Okay!
Check
15
What must you and the store do if you cancel the lay-by before paying the full purchase price?
You must notify the store in writing. The store may provide you with a refund but charge you a fee for storage, handling and depreciation costs.
Oops!
Check
Okay!
Check
25
What is the difference between a manufacturer, wholesaler and retailer?
A manufacturer produces (makes) a product. Large quantities (bulk) of a product are then bought by wholesalers, who sell the product to retailers, who sell it t
Oops!
Check
Okay!
Check
baam
Lose 10 points!
Oops!
seesaw
Swap points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 20 points!
Oops!
15
One problem with bartering was the need for a ‘double coincidence of wants’. What does this mean?
Oops!
Check
Okay!
Check
25
Identify the basic rights of consumers.
the products are safe, product information and descriptions are accurate, there is full disclosure of the terms of sale and warrants, guarantees are honoured
Oops!
Check
Okay!
Check
15
Unscramble the following words and then use each one in a sentence to explain its meaning. tbai nda htwsci
Bait and switch - business advertises a product at a very low price so that it attracts attention and quickly runs out, forcing consideration of expensive items
Oops!
Check
Okay!
Check
10
What is the term for the process of contacting different sellers to find the best price for a product or service?
