What are the 3 categories that Agora group of companies focus on?
Health, Financial and Travel
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eraser
Reset score!
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star
Double points!
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shark
Other team loses 20 points!
Okay!
lifesaver
Give 15 points!
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25
Name 6 things that we should never read or share to customers.
Never read card number back; never give financial advice; never recommend specific brokers; never guarantee ROI; never read articles out loud and ticker symbols
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20
Identify 3 benefits of auto renew?
Locks in the price, customer will never miss an issue and less hassle of calling back to get a subscription
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trap
No points!
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seesaw
Swap points!
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fairy
Take points!
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25
baam
Lose 15 points!
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5
What tool is known as the phone system?
Five9
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15
Name 3 uses of Verint
check schedule; view quality scores & previous coaching from sup; request for time off
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5
What tool is used for remote trainings, meetings and for additional chat assistance when taking in calls?
MS Teams
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lifesaver
Give 15 points!
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magnet
Take 5 points!
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fairy
Take points!
5
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25
baam
Lose 25 points!
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5
What is the control group initials for ECC ambassador?
CEXXX
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10
What is the meaning of EWOF?
Emergency Web Order Form
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5
___ involves the use of social engineering over the phone to gather financial or personal information from the target.
Vishing / voice phishing
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5
What are the 2 tools that can be accessed without VPN?
KO and LU
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10
What is the last option if customer is unable to access the website after walking them through forgot password section and sending forgot password link via email?
Reset the password to the customer's zip code in Advantage.
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5
When should we balance and release the control group?
Before going to lunch and before end of shift
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15
What are the 3 information that you need to enter when creating the control group?
Order control group ID, Description and order source
