What is the difference between Quick Pay and the Automatic Payment Plan (APP)?
Quick Pay use a credit/debit card or checking account to make a payment, and APP is when the amount is automatically taken out of a customer's checking account.
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15
Which payment options allows a customer to make a free one-time payment from their checking or savings account?
ACH
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star
Double points!
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gift
Win 25 points!
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banana
Go to last place!
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15
For customers on the Automatic Payment Plan (APP), why should we only cancel single payments on rare occasions (only allowed once a year)?
APP payments are not subject to late payment charges
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15
If a customer wants to make use of Quick Pay, fees may apply. True or False?
True
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15
Cancelling a single payment will cancel the entire Automatic Payment Plan. True or False?
False - Cancelling a single payment does not end the program.
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trap
No points!
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shark
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rocket
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thief
Give points!
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15
Customers must have a My Account Profile if they want to make an ACH payment. True or False?
True
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15
Customers can enroll in paper-free billing online or over the phone with us. True or False?
True
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monster
Reset all scores!
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seesaw
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gift
Win 25 points!
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baam
Lose 5 points!
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15
You can only cancel an automatic payment if the payment is still pending. Payments released to the bank cannot be cancelled. True or False?
True
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15
Contracts with an active payment agreement can be added to an Automatic Payment Plan (APP). True or False?
False - Customers with a payment agreement are not eligible for an Automatic Payment Plan.
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boom
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seesaw
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shark
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banana
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15
After enrolling, when does paper-free billing start?
With the next bill of the next bill cycle
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15
Authorized Payment Agents allow customers the option to make a payment at an authorized location. True or False?
True
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15
Customers who wish to enroll in paper-free billing must have a My Account Profile. True or False?
