Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Loading
15
×
Finishing the call
Thank you. / Thanks for your help, bye.
Oops!
Check
Okay!
Check
15
×
Asking a caller to wait a moment
Hold on the line, please. / Wait a second. / Please wait a moment.
Oops!
Check
Okay!
Check
15
×
Connecting a caller
Please hold on the line. I'll put you through to David.
Oops!
Check
Okay!
Check
×
baam
Lose 25 points!
Oops!
×
shark
Other team loses 20 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
baam
Lose 15 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
Asking someone to repeat or speak louder
Excuse me, I couldn't hear you. Could you repeat that? / Could you speak louder, please?
Oops!
Check
Okay!
Check
15
×
Say you didn't understand / ask to repeat the information
Sorry, I didn't catch that. Could you repeat, please?
Oops!
Check
Okay!
Check
15
×
A: Hello, Jenny speaking. How can I help you? / Give your name and ask to talk to Jack
B: I'm Nathรกlia. I would like to speak to Jack.
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
A: Hello. This is Sam Jackson. Is Matt available? I need to talk to him. / Tell that he is busy and ask if there is a message.
He is not available right now. Would you like to leave a message?
Oops!
Check
Okay!
Check
15
×
A: I'd like to speak to Anne, please. / Ask him to wait a moment and you will transfer the line to Anne.
Wait a moment. I'll put you through to Anne.
Oops!
Check
Okay!
Check
15
×
Give your name and ask to talk to Ken.
I'm Nathรกlia. I would like to speak to Ken.
Oops!
Check
Okay!
Check
15
×
Answering the phone
Hello, Nathรกlia speaking.
Oops!
Check
Okay!
Check
15
×
Ask the person to spell something
Could you spell that?
Oops!
Check
Okay!
Check
×
Restart
Review
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